Return Policy
Last updated: 2026
1. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of delivery for a full refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must be:
- Unopened and in its original packaging
- In the same condition as when you received it
- Returned within 30 days of delivery
- Accompanied by proof of purchase
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at reach@sloxaronshimthep.world or call +44 20 7486 4466
- Provide your order number and reason for return
- We will provide you with a return authorization and shipping instructions
- Package the item securely and ship it to the address provided
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).
5. Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
6. Non-Returnable Items
The following items cannot be returned:
- Items that have been opened or used
- Items without proof of purchase
- Items returned after 30 days
- Items damaged due to misuse or negligence
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
8. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
9. Contact Us
If you have any questions about our return policy, please contact us:
- Email: reach@sloxaronshimthep.world
- Phone: +44 20 7486 4466
- Address: York House, 45 Seymour St, London W1H 7LX, United Kingdom